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Payment Policy & Methods
Shop with confidence at US Merchant Group Inc. Orders placed over the internet can be paid with Visa, MasterCard, American Express, or Discover. We also accept Checks, Money Orders. Call our sales department for details. When placing an order over the internet your order is secured with our SSL encryption it provides you with the freedom to shop online without having the fear of your credit card information being stolen. Please feel free to contact us for any additional information or special request.
Sales Tax
US Merchant Group Inc. collects sales tax on all orders shipped within New York State. Canadian customers please contact your local government import office regarding duties and GST taxes.
Shipping
We ship to the Continental U.S., Alaska, Hawaii, U.S. Territories, Puerto Rico, Canada and to our Armed Forces APO/FPO. Shipping charges for Alaska, Hawaii, U.S. Territories, Puerto Rico, Canada might be higher than website shows – in this case we will contact you regarding this matter. The majority of our orders are shipped within two business days. We do not process or ship any orders received on Saturdays, Sundays or holidays. In the event of a delay, every effort will be made to contact you by telephone or by email. If the delay is due to a backordered item, you have a choice to remain either on backorder, accept a substitute, or to cancel your order.
Returns & Exchanges
If a product is received that is defective, US Merchant Group Inc. will pickup the product and exchange it for you at no additional cost.
You must contact our customer service center within 21 days of receiving the product. The item will only be accepted for return if it’s in the original box with all of the packing materials including blank warranty cards.
Please do not alter, tape or write anything on the item or the packaging!
Please note if the item is NOT returned in its original condition there will be a 15% restocking charge.
If you receive a product and decide you don’t like it, and you want to exchange it for a REFUND you will be subjected to a 25% restocking fee, because we can no longer sell this product as a new item. Gloves can be returned with or without packing material without fee.
Disclaimer
All orders are subjected to our approval. We reserve the right to limit quantities. We reserve the right to cancel any order that we cannot fulfill. US Merchant Group Inc. is not responsible for any typographical errors. Should this occur, you will be notified by email or phone, and given the option to accept these changes or cancel the your order. Shop with confidence when placing an order over the internet your order is secured with our SSL encryption it provides you with the freedom to shop online without having the fear of your credit card information being stolen. Please feel free to contact us for any additional information or special request.
Updated: December 2007
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